Customer Service Chatbot Risk Report

AI chatbots provide instant support and seamless engagement, but how reliable are they in practice? Our analysis reveals key gaps in compliance, security, and ethical safeguards that many businesses may be overlooking.



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Generated through our AIQURIS AI Risk and Quality Management platform, the report highlights critical areas, including:

  • Legal Compliance: Safeguarding personal data under regulations like GDPR and CCPA
  • Security: Protecting sensitive customer information and countering evasion attacks
  • Ethics: Ensuring appropriate human oversight in sensitive scenarios
  • Performance: Maintaining chatbot reliability, accuracy, and resilience
  • Sustainability: Optimising resource use while minimising environmental impact

Download the report to gain insights that will help your organisation develop effective mitigation strategies for a secure, compliant, and efficient chatbot deployment.

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